Shipping & Returns

Return & Exchange Policy

Notification of any damage or shortages in delivered goods should be made within 24 hours of their receipt by telephone on 01228 597597 or email


If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 7 working days of notification.

Your order should be returned using a tracked delivery service. We cannot accept any liability for returns that are lost in transit.

Returns address: 
DreamsDay Spa, Kingstown House, 246 -248 Kingstown Road Carlisle CA3 0DE

Cancellation/Refund policy:
You have the right to cancel your order at anytime within 14 working days following receipt of your goods.

If you wish to cancel your order please return the unopened and unused goods in their original packaging to us within 5 working days of notifying us of your wish to return the order.

Your order should be returned using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit.

We will process a refund on receipt of goods minus postal costs.

Please note, we cannot process refunds for goods that are not returned to us within the specified 5 working day period, have been opened, used or are not in their original packaging.

Refused & Undeliverable Packages:
All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs DreamsDay Spa has incurred in sending the products out to you.

Shipping Policy

Should a product you have ordered be out of stock we will aim to contact you within 24 hours to let you know the estimated a postal date.

Orders placed outside of our normal operating hours will normally be posted on the following working day (subject to stock availability).

Over Christmas, New Year and other UK bank holiday periods, orders may take longer to be posted


The delivery times are 2-5 working days and posted 2nd class

These services are not guaranteed to arrive within a certain time frame.

In the unlikely event that your order does not arrive within the specified time we ask that you kindly contact our customer care team on 01228 597597

We are unable to ship to PO Box addresses.